FREQUENTLY ASKED QUESTIONS
Every life holds an incredible story.
We help you share it.
Transforming memories of a lifetime into a legacy for generations.

At Memories By Design, we craft digital legacies that honor a lifetime of love.
The Life Story Video is comprised of a collection of family-selected photos, home/phone video or personal video messages that highlight special memories. Each image can be supported by a brief caption that reinforces the story behind each. This may incude people, places and events from their past that elicit a positive remembrance and showcases personal achievements. Photo Restoration and custom moves are added to bring life to the photos while ambient music is blended into a background to create a smooth, flowing walk down Memory Lane.
This emotional and captivating Life Story Video reaffirms the importance of one's life and those around them.
Dementia is a general term for a decline in mental ability severe enough to interfere with daily life. Memory loss is an example. Alzheimer's is the most common type of dementia. Dementia is not a specific disease. It's an overall term that describes a group of symptoms associated with a decline in memory or other thinking skills severe enough to reduce a person's ability to perform everyday activities. Alzheimer's disease accounts for 60 to 80 percent of cases. Vascular dementia, which occurs after a stroke, is the second most common dementia type. Alzheimer’s Association (https://www.alz.org/alzheimers-dementia/what-is-dementia)
The Memories by Design Website Referral Program is a service that allows certain industry partners to earn a commission on sales referred to memoriesbydesign.com using specially tracked website links.
We provide you with the custom links, banner advertisments and sample videos you can post on your website. Then, when a vistor you refer to us makes a purchase, we keep track and give you a commission on the sale.
Reminiscence Therapy is a type of therapy that utilizes tangible prompts from a person’s past to elicit memories. Reminiscence Therapy (RT) may include the discussion of past activities, events and experiences with another person or group of people with the use of tangible prompts such as photographs, household and other familiar items from the past, video, music and archive sound recordings. Reminiscence therapy for dementia (https://www.ncbi.nlm.nih.gov/pubmed/15846613)
Unfortunately, the short answer is 'no'.
However, we have hundreds and hundreds of music choices available.
You are welcome to use any of the hundreds of musical selections found in our Music Selections Library as part our free services, along with our Music Premium Library (MP) for optional choices as part of our services ($5/each). This covers a large breadth of genres and styles.
Songs not included in our Selections Library and the Music Premium Library must be accompanied by a Synchronization License as part of US Federal Copyright laws. These laws require such a license in order to use copyrighted music that is owned by someone else (publisher, songwriter, artist).
A Synchronization License allows you to mix music with visual images such as photos, home video or graphics. For example, you may purchase music from iTunes and play it as it is, but you cannot use that music in the production of any type of video. Here is the federal statute.
Great question! The Website Referral Program provides a commission on sales referred to our website by clicking on a banner ad placed on your website. If the visit results in a sale, you'll receive a commission on the sale.
This allows you to offer additional products without having to manage the logistics of production. We do all the work!
The Retail Program is designed to offer approved business partners wholesale pricing and "white label" branding. You maintain control of the branding of the video, and include your logo on the finished product. With our Retail Program, you are charged a flat rate for each video, and you're able to control the pricing you offer customers.
We accept applications from websites and businesses that share our belief that pets are part of a family. Partners that make a good fit include Pet Bloggers, Doggie Daycare Centers, Veterinarians, Animal Shelters, Pet Loss Services and more!
If you would like to learn more, we would love to hear from you!
Designed to be simnple and easy to use, the PocketBook Memory is a dedocated hand-held video player, full personalized on the cover with the name amd photo supported by selection option such as Cover Design Theme, personal family message and ambient music choices. Unlike a standard photo album, the PocketBook Memory stores video clips, allowing for sound and music to be enjoyed along with photos.
Learn more at: pocketbookmemory.com
One of the most important parts of the PocketBook Memory's Life Story Video is the family-selected content - photos and video clips. We have produced a Life Story Content Guide to help you in the selection process.
In addition, if you need assistance in converting your photos to a digital format, we have a Scanning/Digitizing Guide available. Other options nclude enlisting 3rd party services that offer photo digitizing services (Staples, Costco, Walgreens, etc.) or checking for online services. Each has their own advantages, costs and time frame.
If needed, Memories By Design will scan for you as well. We offer scanning for the first 35 photos (or slides) on all paid orders. Shipping is not included.
The Memories by Design Website Referral Program is a service that allows certain industry partners to earn a commission on sales referred to memoriesbydesign.com using specially tracked website links.
We provide you with the custom links, banner advertisments and sample videos you can post on your website. Then, when a visitor you refer to us makes a purchase, we keep track and give you a commission on the sale.
Designed to be simple and easy to use, the PocketBook Memory Video Player is a dedicated hand-held video player fully customized on the cover with the name, photo and a personal family message option. The case is approx. 8”x 6” with a 7” LCD screen. Lightweight but durable, the screen is protected with a cover that, when lifted, automatically begins to play the Life Story video. Simple controls allow for Start and Pause as well as volume controls.
Great question! The Website Referral Program provides a commission on sales referred to our website by clicking on a banner ad placed on your website. If the visit results in a sale, you'll receive a commission on the sale.
This allows you to offer additional products without having to manage the logistics of production. We do all the work!
The Retail Program is designed to offer approved business partners wholesale pricing and "white label" branding. You maintain control of the branding of the video, and include your logo on the finished product. With our Retail Program, you are charged a flat rate for each video, and you're able to control the pricing you offer customers.
Our Sponsor Package includes 35 photos and 2 video clips. However, you may include many more, if you sochoose.
While the average length of a Sponsor Package of 35 photos and 2 video clips is around 8-9 minutes (depending on the length of the video clips), you can have as many as 300 photos and 20 video clips. Again, this will depend on the overall length.
If you would like to include additonal photos, videos or song choices, here is a cost breakout:
Photos: $1.50/ each
Video Clips: $5/ each
Songs: $5/each *Music Plus Selections (MP) $10/each
Other special requests? Contact us for a specific quote. Email or Phone
Windows 10 is now available, and with it comes a new default internet browser; Edge. Unfortunately, Edge does not work with our file uploader or downloader at this time. Meanwhile, Internet Explorer is still available in Windows 10 and still works great. To find Internet Explorer in Windows 10: Type Internet in the Search box just to the right of the Start button. Internet Explorer will appear at the top of the results. You can then right click this icon and select either 'pin to task bar' or 'pin to start' so you will have it readily available for future use.
Wonderful! We'd love to hear from you. Simply complete our application, and a member of our Affiliate team will contact you within one business day.
Visual stimulations such as photos, physical items and video have often been used to prompt recall of one’s past. The uniqueness of the PocketBook Memory Video Player is the personalization and ease-of-use it offers in the packaging and content. This convenient portable player has a custom case with the individual’s name, photo and personal family message inside. The Life Story video contains family-selected photos and videos with captions to support the story behind each image. This collection of special images helps the individual recall the people, places and events that made their life full and meaningful. It also brings back memories that can be shared and discussed with family, caregivers and other visitors.
As a simplified and dedicated player, your PocketBook Memory Video Player removes the complexity, cost and durability challenges a smart phone or tablet may have.
In addition, the custom designed cover with personal name and photo, minimizes confusion on ownership and possible theft; it is lightweight and durable; big enough to be viewed individually or shared; and the USB cord makes it easy to charge, like a phone or tablet.
Until we start work on your tribute video:
You can add unlimited photos and arrange them all together on the photo upload screen. If a new photo needs to be organized into the fifth spot, simply click and drag the photo to the right place. When we work on the video we will get your photos in the right order.
If we’ve already started working on your video:
It’s not too late! If your video is “In Production” call us and we will arrange any changes before we complete your video. If your video is complete, you can re-open it from your Completed Orders page.
This is a collection of family-selected photos, home videos or personal video messages that highlight special memories for the individual. This may include family, places or events from their past that elicit a positive remembrance. The Life Story Video reaffirms the importance of their life and the impact they had in it.
We accept applications from websites and businesses that share our belief that pets are part of a family.
Partners that make a good fit include Pet Loss Services, Veterinarians, Pet Bloggers, Animal Shelters, Doggie Daycare Centers and more!
If you would like to learn more, we would love to hear from you!
After submission of all content for the Life Story Video, we will provide a preview within 3 business days and send you an online link to view it.
After the Life Story Video preview has final approval, it will be completed for delivery in the manner you request including storage case, typically 3 business days. For PocketBook Memory video players, it takes 12 business days for delivery.
Memories By Design offers the PocketBook Memory Video Player through its website at www.memoriesbydesign.com/memory-care or contact us via email or phone for specific questions ore requests.
You will be guided through a series of questions, including choosing a Design Cover for your PocketBook Player, choosing your ambient music, adding your personal message and uploading your photos, videos and captions.
The most challenging and important part of the process will be selecting the materials for your loved one’s Life Story Video. While potentially time-consuming and emotional, selecting the photos and video with your loved one or another family member can therapeutic for everyone involved. We suggest the photos you choose, represent important people or special occasions. Consider the current conversations and topics that come up now and try to find things that reinforce them.
Examples include: Early years, relatives (his parents, siblings, wife, children*), school years (grade school, high school, college), career, family events (wedding, holidays, vacations, local hangout), important people in his/her life, favorite sports team, television show, actor or politician.
*Consult an expert about including image of anyone who may have passed.
Videos may include any of the above suggestions, but you may also consider a personal video greeting from a family member, near or far, to show love and presence when you aren’t there.
If your video is not in digital form (i.e on videotape, film or disc), you can do ne of two things: 1) locate a 3rd party service in your local area (or online) to assist in video digitizing services, or 2) contact us to determine whether we can convert your video for you. Depending on the video format, we can do the digitalizing for you at a cost-effective rate.
Once the video is in digital form, we can provide a link for you to send it to us via the Internet.
Our Select package suggests 35 photos and two videos – approximately 7 minutes.
You don’t want to include too many photos or videos, otherwise, those that you submit become less special and unique. We do offer our Premium Package that includes 50 photos, two more videos and a digital download copy to share with family ($195).
We get it. Your time is valuable! That's why we've worked hard to make our programs turnkey- implementation is a breeze.
Upon approval, your designated Memories By Design Team Member will work with you to customize your Affiliate Program. Here, we will collect your logo and begin work on your Custom Marketing Toolkit.
Our team of Graphic Designers and Video Production specialists will provide you with several design options for Facebook Ads, Website Banners, tagged promotional videos and client-facing collateral. You simply select the options you'd like in each category, and our team delivers your choices - beautifully branded for you with your colors and logos.
Depending on the type of program you've selected, you will also receive a branded landing page and custom, trackable URLs.
You simply place these tools on your site. All traffic is tracked, and you receive payment based on the structure of your Affiliate Parnter Plan.
Wonderful! We'd love to hear from you. Simply complete our application, and a member of our Affiliate team will contact you within one business day.
The overriding answer is, no!
The music industry is very protective of its music, artists and community. Generally, there are four types of music licenses: Mechanical, Public Performance, Print Music and Synchronization (Sync). While each covers a particular usage, a synch license is an agreement between a music user and the owner of a copyrighted composition (song), that grants permission to mix the song with any sort of visual image (video, photos, slideshows, videogames, etc.)
For example: Whether you release a YouTube video or create a DVD of your band playing a Rolling Stones, Beach Boys or Frank Sinatra song, with you playing, even if you use only a portion of the song, you need a Synchronization License. A Sync License is required no matter how small a portion of the song you use.
There are some rare exceptions where a synchronization license is not required: You don't need a synchronization license for songs that you wrote yourself or songs that are in the public domain.
Memories By Design has an expansive Selections Library of Music (including contemporary options) available for your Life Story Video. Each is designed to accompany the family photos and video, creating a specific mood and ambiance.
You may view it HERE (http://www.memoriesbydesign.com/music-selections)
If you are not sure, Memories By Design will be happy to assist you. We can conduct a search for you, and, if the music is licensed and copyrighted, we can attempt to contact music publisher on your behalf, to request permission to use of this music. Honestly, this is a longshot but we have had success. If the music is public domain, we will happily assist you in attaining the very best quality available.
Unfortunately, federal copyright laws state that a synchronization license is required in order to use copyrighted music that is owned by someone else (publisher, artist, songwriter). A synchronization license allows you to mix music with visual images such as photos, home video or graphics. For example, you may purchase music via i-tunes and play it as you wish but you cannot use that music in the production of any type of video.
However, Memories By Design has an expansive music library of selections from which you can use. We provide a wide array of genres to consider as well as instrumental and lyrical. See Music Library
Absolutely. Depending on the complexity of what you would like to change or convert, we have a minimum charge of $30. We can work with you to remotely update your PocketBook Memory Player content or you can return it to us and we will take care of it for you.
Our Tribute Video Conversion option ($30) includes adding obituary and shipping of two free DVD’s.
Yes. Contact us via email or phone and explain what you have in mind and we’ll work with you to achieve your goals?
Email us at: pocketbook@memoriesbydesign.com
Call: 1-800-223-3050
Yes! While we have designed the PocketBook Memory Video Player for memory care, other options have included family vacations, weddings, anniversaries, tribute videos and video biographies. While coffee table photo albums have wonderful benefits, the advantage of a PocketBook Video Player is the ability to include smartphone video clips along with the photos. The Pocketbook Video Player becomes a wonderful coffee table memento.
Contact us for custom options.