Our Outstanding Customer Service 

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We understand that things happen outside of weekday business hours.  That's why we are committed to helping our customers whenever possible - including 24/7 live or on-call support. That's why we pledge our support whenever you need us—to ensure your families get the service they deserve during a difficult time.

Our goal is to help you succeed and one of the most important ways we do this is through our personal customer service. For each video, the entire Memories By Design Team is ready to take your call, visit with you and respond to your needs. That’s the real value of outstanding customer service. We’re only a phone call away!